5 Ways to Create Customer-Centric Service at the Return Counter
By Robert E. Walters, VP of Sales & Marketing, The Retail Equation More and more retailers are seeking…
Executive Viewpoints February 17
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How Engagement Communications Extend 2010 Holiday Sales Into 2011
By Scott Zimmerman, President of TeleVox Software, Inc. As the credit card bills from Christmas arrive in the…
Executive Viewpoints February 10The Chicken-or-Egg Dilemma in Retail: Which Comes First — People or Product?
By Noel Goggin, RedPrairie SVP & General Manager – RetailClick here to listen to an exclusive interview with…
Executive Viewpoints February 7How To Successfully Leverage Facebook To Drive Commerce
Socially-driven features like Share-Within-Your-Network (SWYN) and Refer-a-Friend enable retailers to extend brand outreach by empowering enthusiasts to spread…
Executive Viewpoints January 26Author Offers Key Tactics To “Empower” Store Associates & Extend Social Outreach
As retailers are tasked with delivering an integrated approach to customer service, social media has offered the opportunity…
Executive Viewpoints January 206 Essentials For Improving Retail Store Management With Web-Based POS
By Tom Greenhaw, Founder & CEO, Cashier Live Retailing is the cornerstone of a free market economy. It…
Executive Viewpoints January 13Defy Customer Defection: 3 Steps to More Relevant Customer Communication
By Connie Hill, Founder and President, VeraCentra Lack of relevancy advances customer defection. A recent study revealed that…
Executive Viewpoints December 30Acxiom VP Promotes “Generating Jingle” To Engage Last-Minute Holiday Shoppers
While the recession is technically over, research shows consumer sentiment is still dismal. According to a recent survey…
Executive Viewpoints December 9
Corner Office Convo: Oracle Retail’s SVP, Duncan Angove
Each year, Oracle‘s retail team hosts the CrossTalk forum, where leading retail executives gather to discuss challenges and…
Executive Viewpoints June 5Top Stories
