Tips For Mending The Gaps In Consumer Experience
It’s not easy being a consumer-facing brand these days. After years building a company based on one consumer…
Executive Viewpoints July 30
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Intent to Buy Cartoon: #9 E-Commerce Profiling
     Profile data alone can turn potential customers away if it’s off-base. Instead, by examining customer’s micro-behaviors, retailers…
Executive Viewpoints July 27Shopping With Social Intelligence: How It Works [Infographic]
Shoppers utilize social intelligence — defined as the ability to understand and learn from each other and profit…
Executive Viewpoints July 24The Multi-channel Consumer: Keys To Reaching Today’s Luxury Retail Shopper
The rapid emergence of mobile devices and social platforms in recent years has presented retailers with more channels…
Executive Viewpoints July 24Guiding Principles For Place Design
For a retailer, knowing exactly what makes a space inviting and popular begs the question: How can I…
Executive Viewpoints July 24Customer Disservice [Infographic]
It is no secret that satisfied customers equal good business. However, a majority of American consumers are dissatisfied…
Executive Viewpoints July 17What’s Holding Back Retailers From Adopting Chip And PIN In The U.S.?
I heard recently that the adoption of chip and PIN technologies for credit and debit cards can cut fraud…
Executive Viewpoints July 17Four Facts Retailers Need to Know About EMV
EMV is emerging in many countries as a new standard for payment transactions. EMV is defined by EMVCo…
Executive Viewpoints July 17Retail TouchPoints Unveils Exclusive Survey Results: Taking the Pulse of Store Operations 2012
As retailers prepare for the holiday season in a rapidly changing environment, Retail TouchPoints, the industry’s go-to source…
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