Using Governance To Improve Customer Experience
By Fatima Lora, Assistant Editor Loving your customers is one thing, doing something about it, such as offering…
Executive Viewpoints September 11
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Today’s Customer Experiences And Tech Support Have Everything And Nothing To Do With Your Brand
By Paul Weichselbaum, EVP, PlumChoice How many “me too” retailers are you competing against in today’s fast-paced, device- and…
Executive Viewpoints September 11Pinteresting Retailers For the past year – maybe a little longer – retailers and marketers alike have been…
Executive Viewpoints September 10Three Ways To Replace Reporting Woes With Revenue
Reports are a big deal — and the BI and analytics industry, which is slated to reach $13.8…
Executive Viewpoints September 9Cookies: Not Part Of A Balanced Omnichannel Diet
Over the past few years, the retail industry has been inundated with buzzwords like “cross-channel,” “multichannel” and “omnichannel,”…
Executive Viewpoints September 9The Top Three Holiday Shopping Predictions For 2013
By Henry Helgeson, CEO, Merchant Warehouse 1. Look to Cyber Monday for the real opportunity. Consumers are…
Executive Viewpoints September 9AutoZone, Cabela’s And Saks Top List Of StoreOps Superstars!
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Executive Viewpoints September 6Fleur Du Mal Founder Reveals Pop-Up Secrets
Due to consumers’ extremely positive response to pop-up shops, small and relatively new retailers and designers are embracing…
Executive Viewpoints September 5Cheers! Applauding A Good Customer Experience
By Debbie Hauss, Editor-In-Chief I believe consumers spend a lot more time and energy sharing their negative…
Executive Viewpoints September 4Top Stories
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