Latest In: Executive Viewpoints

compliance data security implementation in-store operations infrastructure mobile payment mobile pos point of sale

Are Mobile Payments Becoming Commonplace?

By Ram Sathappan, Business Manager of Electronic Point-of-Sale Applications, Sitara™ Processors, Texas Instruments When making any kind of…

Executive Viewpoints November 1
brand representation customer feedback Customer loyalty customer service digital customer care digital engagement strategies education resource center sentiment analysis social media tracking word of mouth

Keeping Pace With Customer Feedback In The Digital Universe

Retailers can’t deny that the way customers share their thoughts and opinions has changed dramatically. A decade ago,…

Executive Viewpoints October 31
coupon clipping e-commerce Fatima D. Lora Millennials mobile retail Retail TouchPoints

Why I’m Searching On Mobile, But Shopping In-StoreBy Fatima D. Lora, Assistant Editor The Internet was probably the…

Executive Viewpoints October 30
crm customer interactions customer relationship management Dynamics jewelry microsoft Microsoft Dynamics multichannel retail Pandora

Creating A Precious Brand Experience With CRM

Nowadays, it’s more important than ever to create a great customer experience. If you work for a multichannel…

Executive Viewpoints October 29
Computop e-commerce payment methods retail Retail TouchPoints

Taking Your E-Commerce Efforts Global

You may be looking at possibilities overseas for growing your business.  If you want to offer an online…

Executive Viewpoints October 28
cognizant Colleen Coleman customer experience inventory omnichannel omnichannel customer experience retail Retail TouchPoints store associates store operations

Reinventing Retail Part 2

As the global economy has expanded and provided a multitude of options for how, where and when shoppers…

Executive Viewpoints October 28
brick and mortar deal hunting digital price comparing mobility PriceWaiter retail strategy showrooming virtual showrooming

Showrooming Goes Virtual: How E-Commerce Retailers Can Deal With It

By Andrew Scarbrough, Co-Founder and COO, PriceWaiter Showrooming has been around for decades. First, it started with consumers rolling into your…

Executive Viewpoints October 28
customer engagement high-impact targeting Home Depot liveperson LPTalk personalization Retail TouchPoints targeted marketing Verizon

Convert More Site Visitors To Customers With High-Impact Targeting

Progressive businesses are re-inventing engagement strategies by steering away from a “one-size-fits-all” approach and instead are tailoring interactions based…

Executive Viewpoints October 24
amrita singh BevyUp collaboration customer engagement customer feedback e-commerce social commerce

Social Commerce: It’s About The Experience, Not The Sale

By Alicia Fiorletta, Senior Editor A while back, we were hearing a lot about the concept of social…

Executive Viewpoints October 23
Retail Trendcaster Webinar Series
Retail Strategy & Planning Series
Holiday ThinkTank