Latest In: Executive Viewpoints

beacons customer engagement iBeacon loyalty Mobile Marketing personalization

iBeacon And The Emergence Of The Smart Store: 5 Approaches To Customer Loyalty

By John Bee, White Space Retailers are going through one of the biggest shifts in consumer behavior. E-Commerce…

Executive Viewpoints June 6
bonobos Crate & Barrel Jamba Juice retail innovator awards Sears Holdings the container store Warby Parker

Get An Education In Innovation

Now is the optimal time for retailers to innovate.  New technology is cropping up daily, presenting businesses with…

Executive Viewpoints June 5
customer service luxury retail Pretty Woman effect Sauder School of Business store associates

Do Snotty Associates = Sales?

Yes, you read that correctly. In the luxury space, rude sales staff apparently lead to more sales, according…

Executive Viewpoints June 4
customization personalization Retail TouchPoints Threadless Tinker Tailor Type Tees UNIQLO

Cutting-Edge Brands Cash In On Customization

By Alicia Fiorletta, Senior Editor Personalization has been a major topic of discussion as of late. It’s easy…

Executive Viewpoints June 3
collaboration data analysis grocery information sharing retailersupplier collaboration

Less Negotiate, More Collaborate: Improving The Grocer/Supplier Relationship

The grocery retail segment has changed dramatically in recent years, with capacity growing twice as fast as consumer…

Executive Viewpoints June 3
brick and mortar circuit city e-commerce end-to-end salespeople mobility showrooming

How Mobile Is Changing The Retail World

By Matt Smith, Dell  E-Commerce web sites have been one of the most disruptive forces in the history…

Executive Viewpoints June 2
Akamai Executive ViewPoints lorenz jakober mobile experience responsive design

Using Responsive Web Design To Deliver Exceptional User Experiences

In today’s hyper-connected world, Web and mobile application performance is playing an increasingly critical role in driving retail…

Executive Viewpoints June 2
clickandcollect customer experience Executive ViewPoints inventory fulfillment loop integration obstacle

The Biggest Obstacle Retailers Face With Click-And-Collect

Giving shoppers the ability to purchase a product online and pick up in-store, known as “click-and-collect,” has quickly…

Executive Viewpoints June 2
Customer loyalty customer service SlingShop wow Zappos Zifty.com

How To “Wow” Your Customers

By Jen Pete, Co-Founder, SlingShop and Partner, Zifty.com Retailers are often looking for touch points — new ways…

Executive Viewpoints May 30
Retail Trendcaster Webinar Series
Retail Strategy & Planning Series
Holiday ThinkTank