Delivering Better Customer Service: Putting The Person In Personalization
The proliferation of business technologies is creating greater scope than ever for automating customer service processes, but how…
Executive Viewpoints February 24
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What Retailers Can Learn From Amazon Prime’s Success
Since its 2005 launch, Amazon Prime has helped Amazon substantially increase revenues and expand into a wide range…
Executive Viewpoints February 23
Transformative Retail Technologies Must Enable — Not Eliminate — Employees
According to the bleeding edge of the futurists’ manifesto, the relentless march of e-Commerce will transform the malls…
Executive Viewpoints February 23Dynamic Pricing: Why The Future Of Retail Is Now
By Arie Shpanya, Wiser There’s no way to avoid it in retail these days: Big-box retailers are taking…
Executive Viewpoints February 23How To Execute An Effective Multichannel Customer Loyalty Program
By Steve Weber, nChannel, and Mike Rossi, Sweet Tooth  Every interaction with a customer is an opportunity to…
Executive Viewpoints February 204 Things Brands And Retailers Can Learn From B2B Marketers
By Alicia Fiorletta, Senior Editor I’m writing this piece from Scottsdale, Arizona, where we just wrapped up the…
Executive Viewpoints February 19Cultivating An Omnichannel Culture: 4 Themes From NRF’s BIG Show
By Jessica Bergmann, Demandware Although it missed top session billing, the subject of organizational culture received significant airtime…
Executive Viewpoints February 17
Mobile Analytics Bring Consumers Into The Shopping Zone
We’re only a few weeks into 2015 and retailers are once again looking for an edge, one that…
Executive Viewpoints February 16
6 Reasons Why 2015 Is The Year Bitcoin Goes Mainstream With Merchants
The past year has seen a number of high-profile online retailers begin accepting payments in bitcoin, and the…
Executive Viewpoints February 16Top Stories
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