The Gift That Keeps On Giving: The Power Of Feedback And Your Frontline
It’s a tradition. With the crucial holiday shopping season in full swing, retailers raise armies of customer service…
Executive Viewpoints December 15
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Color Cues In Branding
By Dr. Aparna Sundar, University of Oregon If a picture is worth a thousand words, a color may…
Executive Viewpoints December 14What Did Cyber Monday Teach Us About Digital Infrastructure? Slow Is The New Down
By Jack Sweeney, SevOne The outages and slowdowns that plagued web sites for retailers like Target, Neiman Marcus,…
Executive Viewpoints December 11Retail Recap Of The Week
Now that we’re moving into the heart of this crucial selling season, retailers realize they not only must…
Executive Viewpoints December 10RadioShack Reels In Nick Cannon: Will It Pay Off?
RadioShack has certainly been down a rough road in recent years. Upon years of declining sales and relevance,…
Executive Viewpoints December 9Literary Irony: Non-Book Merchandise Could Rescue Bookstore Chain
By Adam Blair, Executive Editor As a long-time lover of bookstores large and small, I’m always alarmed at…
Executive Viewpoints December 8
Dynamic Pricing: A Game-Changer Or A Gamble?
Dynamic pricing. Its appeal is obvious: adapt pricing — in-store and online — to drive demand, maximize margins…
Executive Viewpoints December 8
Personally Perfect: How Individualized Value Explodes The World Of Retail Potential
Customer delight is often conveniently defined as a great purchase experience. There’s no debating that a great experience…
Executive Viewpoints December 8
Creating That Magic Moment Through Customer Experience
Do you feel special when a company where you’ve just shopped sends you a personalized email, thanking you…
Executive Viewpoints December 8Top Stories
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