8 Customer Service Trends You Need To Watch Out For In 2017
By Ashley Unitt, NewVoiceMedia The principles of customer service remain unchanged: to build good relationships with your customers…
Executive Viewpoints February 3
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Will Auto Sales Become A Race Between Dealers And Retailers?
Car sales have traditionally been a closed retail business operated via authorized dealerships, with dealers typically fighting against…
Executive Viewpoints February 1
The Community-Commerce Divide: Why Online Communities Should Connect To Commerce
As digitization continues to gain momentum, consumers have become more and more comfortable researching goods and buying them…
Executive Viewpoints February 1Building A Brand From The Community Up
By Debbie Hauss, Editor-in-Chief We talk a lot about Influencers and Community in retail today, but we’re typically…
Executive Viewpoints January 31
The State Of Mobile Commerce Search: Preparing For 2017
Mobile commerce has reached its tipping point. Mobile-optimized sites and shopping apps are no longer a “nice to…
Executive Viewpoints January 31
The Mobile Payments Landscape: Who’s Here and What’s to Come?
Mobile’s importance isn’t news anymore: 56% of online consumer traffic comes from mobile devices, but many retail marketers are still…
Executive Viewpoints January 31
Four Ways The Subscription Economy Is Disrupting Retail
Subscription-based business models are penetrating every facet of our daily lives, and altering consumers’ shopping habits with major…
Executive Viewpoints January 31Is GNC’s Rebrand Enough To ‘Supplement’ Dropping Sales?
By Bill Gullan, Finch Brands Reeling from struggling earnings and loss of market share, GNC recently announced a…
Executive Viewpoints January 30Walking The Line Between Personalization And Privacy
By Yo Delmar, MetricStream 2017 promises significant shifts in retailer tactics as they embrace more intimate conversations, leveraging…
Executive Viewpoints January 27Top Stories
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