Mastering Post-Holiday Customer Service
Ask a retailer what keeps them up at night when they think of the month of January, and…
Executive Viewpoints January 23
Latest In: Executive Viewpoints
Nurturing The Customer-Brand Relationship: Emotion Is Everything
It’s no secret that the consumer-brand relationship has changed, and continues to evolve. Consumers expect — and demand…
Executive Viewpoints January 22How Mobility Can Connect Retailers From The Sales Floor To The Warehouse
By Marco Nielsen, Stratix Retailers face a number of challenges when managing operations that stretch from the production…
Executive Viewpoints January 21
Three Lessons From The 2018 Holiday Retail Season
With the dust settling from the holidays, it’s an important time to look back at consumer shopping behavior…
Executive Viewpoints January 21How To Leverage Data Before, During And After Your Retail Event
By Kevin Hubschmann, Splash Retailers, I’m going to let you in on a little secret: units per transaction,…
Executive Viewpoints January 18
How To Get Customers Back Into The Store
While the consumer retail experience appears to be leaning increasingly more to the digital side, 73% of consumers…
Executive Viewpoints January 18
How Can Retailers Turn Disgruntled Customers Into Happy Ones?
Retailers have tried for decades to improve customer satisfaction, yet recent Customer Rage surveys indicate that complaint satisfaction…
Executive Viewpoints January 17
Personalization Best Practices For Data-Centric Retailers
In a world where your customers and prospects are expecting personalized communication, more customer data means more complex…
Executive Viewpoints January 16
Are Mobile Coupons The Answer To Higher Redemption Rates?
As some frustrated marketers continue to see their traditional paper coupon redemption rates drop, others are discovering viable…
Executive Viewpoints January 15Top Stories
