A Better Return on Returns: How Data is Redefining B2B Resale Strategies
Gone are the days when retailers relied on spreadsheets, emails and phone calls to offload customer returns and…
Executive Viewpoints September 17
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Why Marketplace Businesses Should Prioritize Relationship Preservation – Even During Disputes
Let’s face it: Strong relationships are easy to maintain when everything runs smoothly – when orders are fulfilled…
Executive Viewpoints September 16
The Psychology of Customer Pain Points: Why Real-Time Feedback is Essential for Employee Wellbeing
Delivering a flawless customer interaction in retail is more important than ever. Recent research reveals that nearly 70%…
Executive Viewpoints September 15
What U.S. Retailers can Learn from China’s Social Commerce Success
In Q1 this year, Chinese retailer Pop Mart saw market capitalization surge to nearly $40 billion, outpacing established global…
Executive Viewpoints September 12
How Brands are Rethinking Pricing Strategy Amid Tariff Uncertainty
Brands are being squeezed like never before. On one hand, federal trade policy is causing the price of…
Executive Viewpoints September 11
Why Holiday Campaign Success Depends on Experience, Not Just Exposure
Holiday marketing has long been the season that can determine the success of a brand’s sales year. But…
Executive Viewpoints September 10
From D2C to A2A: How Agentic Shopping is Rewriting Ecommerce Catalog Strategy
Imagine you’re searching for the best shoes for trail running in wet climates. Instead of starting on Google…
Executive Viewpoints September 9
The Challenge of Retail Data Security in 2025: Balancing Personalization and Protection
Retail has reached a stage where customers desire and demand personalization. In the present world, people expect to…
Executive Viewpoints September 8
Drone Delivery is No Longer Science Fiction: It’s a Logistics Revolution in Flight
A recent episode from the science fiction show Black Mirror showed a DHL drone landing on a suburban…
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