What The Modern Grocery Store Can Teach Other Brick-And-Mortar Businesses
On a recent family visit to upstate New York I found myself in DeCicco & Sons, the local…
Executive Viewpoints June 11
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Is NPS Still The Chief Indicator Of Customer Sentiment?
By Shreesha Ramdas, Strikedeck NPS And Its Relevance Today’s retail world is beset with massive change, and standard…
Executive Viewpoints June 10
Technology In Retail; Dynamic Pricing In Store — One Possible Future
John Russo, our Retail leader, and I recently visited Amazon’s 4 Star store in New York City. The…
Executive Viewpoints June 10Social Media AI Is Your Best Tool And Worst Enemy When It Comes To CX
By Tara Jones, Allant Group Picture this: a customer orders a product from your business and expects it…
Executive Viewpoints June 7
E-Commerce Search Is On The Verge Of A New Era
After Baymard Institute completed a large-scale usability study on e-Commerce search in 2014, the web usability research firm…
Executive Viewpoints June 7
Data As Currency: Personalization With Permission Increases Share Of Wallet
The scales of power are tipped in favor of the consumer. With a single click or tap of…
Executive Viewpoints June 6How Can Retailers Navigate Trade Tensions With China And Mexico?
The potential for an all-out trade war with China and a brewing one with our North American neighbors…
Executive Viewpoints June 5
Minimizing Legal Risks For Retailers That Use Biometric Data
Artificial intelligence (AI) tools offer retailers large chunks of data that are helpful in creating robust customer profiles,…
Executive Viewpoints June 5
Five Essential Lessons Retail Marketers Can Learn From Game Of Thrones
Game of Thrones has something for everyone: heroes and villains, comedy and drama, breathtaking cinematography, epic battles, and…
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