What It Takes To Provide Epic Social Media Customer Care
By Andrew Kokes, HGS In a time when Millennials and Gen Z turn to social media more than…
Executive Viewpoints September 6
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Will Walmart’s Gun Restrictions Compel Retailers To Follow Suit?
Walmart’s decision to discontinue all sales of handgun ammunition, all sales of short-barrel rifle ammunition that can be…
Executive Viewpoints September 5
Apparel Retailers Need A Recommerce Solution: Here’s Why
Secondhand clothing is the new black. Driven by sites like Poshmark, thredUP and The RealReal, the apparel resale…
Executive Viewpoints September 5
How Nanotech Can Transform The E-Commerce Industry
More and more consumers are skipping trips to the shopping mall in favor of the convenience of e-Commerce.…
Executive Viewpoints September 4
Personalization: Why It’s Important And Problematic For The Digital Experience
Companies devote a lot of time and effort to developing recognizable online personas and messaging, but the strategy…
Executive Viewpoints September 3
How To Prevent Online Returns From Wreaking Havoc On E-Commerce
Among the many ways Amazon has changed the rules of the game for retail is the way it’s…
Executive Viewpoints September 2Personalization As The Digital Strategy For Beauty Commerce
By Sampo Parkkinen, Revieve Beauty is one of the most personal verticals of all of retail, if not…
Executive Viewpoints August 30
How Experiential Retail Can Rescue Struggling U.S. Retailers
There have already been nearly 5,000 retail store closings in the U.S. in 2019, including Gap, Tesla, Victoria’s…
Executive Viewpoints August 30
Self-Service Technology: Best Practices Or Bust
Please place your items in the bagging area. We’ve all heard that automated voice at the self-service checkout…
Executive Viewpoints August 29Top Stories
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