Retailers Must Adapt Or Die
The COVID-19 pandemic has fundamentally changed the way customers interact with retailers. While online shopping was already common,…
Executive Viewpoints July 13The COVID-19 pandemic has fundamentally changed the way customers interact with retailers. While online shopping was already common,…
Executive Viewpoints July 13Â Accelerating web sites naturally enhances the user experience. The faster your site is, the better the shopping experience…
Executive Viewpoints July 10The retail industry is changing, fast. Over the past decade, we have seen this sector move to a…
Executive Viewpoints July 10These are unprecedented and uncertain times. And because customers must now rely on online retail for most of…
Executive Viewpoints July 9While location intelligence has been almost synonymous with measuring foot traffic to stores, there are much broader applications…
Executive Viewpoints July 8What do TJ Maxx, QVC and HSN have in common? They have mastered the thrill of discovery. TJ…
Executive Viewpoints July 7The global pandemic has accelerated the pace of change for the retail industry at a rate we have…
Executive Viewpoints July 7For decades, the ‘Service-Profit Chain’ concept that engaged employees led to satisfied customers and ultimately, greater profitability, has…
Executive Viewpoints July 6Are you prepared to deliver an improved customer experience, enabled by the next-generation mobile technology known as 5G?…
Executive Viewpoints July 6