Beyond the Transaction: How Customer Experience Fuels Loyalty in Convenience Stores
A select group of super-regional convenience store chains including Wawa, Sheetz, QuikTrip and Kwik Trip are reinventing the…
Executive Viewpoints December 15
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How Smart Shelves are Enabling Real-Time Customer Experiences
Over the past five years, retail has undergone a significant transformation, driven by shifts in consumer behavior, evolving…
Executive Viewpoints December 12
Building Safer Retail Workplaces: AI, Mental Health and Heat Safety
Workplace incidents including injuries, illnesses and near-misses cost U.S. companies $50.87 billion annually, according to recent research from…
Executive Viewpoints December 11
How Retail Media is Taking Flight in the Travel Industry
Retail media is growing rapidly in every sector and travel, an industry built on experiences and dreams, is…
Executive Viewpoints December 10
What Cyber Week 2025 Revealed — and How Merchants Should Prepare for 2026
Cyber Week 2025 didn’t feel frantic — it felt unusually focused. Shoppers arrived confident, prepared and clear about…
Executive Viewpoints December 9
Private Labels are no Longer Just a Bargain Buy: They’re Reshaping Retail Growth
Private label products have officially outgrown their reputation as “cheaper alternatives.” In 2024, U.S. private label sales reached…
Executive Viewpoints December 8
Beyond Globalization: Why Federated Supply Chains are the Future of Retail Resilience
For decades, retailers have relied upon highly centralized, globally integrated supply chains. Yet the volatile macroeconomic and geopolitical…
Executive Viewpoints December 5
The Death of the Storefront is Already Here
For years, brands have invested billions to perfect their online storefronts. Every pixel calibrated, every checkout flow streamlined,…
Executive Viewpoints December 4
Why Word-of-Mouth, not Points, is the New Loyalty Currency for Retail
As consumers, we’ve been told for years that to be considered ‘loyal,’ we must collect and redeem points…
Executive Viewpoints December 3Top Stories
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