Customer Journey Mapping: Don’t Just Meet Your Customers’ Expectations, Exceed Them
Ever since the late 20th century, when access to the internet became more widely available, technology has fueled democratization…
Executive Viewpoints November 23
Latest In: Executive Viewpoints
3 Ways to Help Your Frontline Thrive Amid Pandemic Fatigue This Holiday Season
You may have plenty of masks, floor markers and plexiglass to go with your holiday inventory and festive…
Executive Viewpoints November 23
It’s a New Playing Field: The Keys to Restructuring Your Business for Post-Pandemic Success
Many consumer companies were struggling before the arrival of COVID-19. The pandemic threatens to put them under for…
Executive Viewpoints November 20
PWAs: Making Sense of the App-less Revolution
Approaching the edge of the technical cliff — where the path forward is no longer paved — is…
Executive Viewpoints November 20
Are Retailers Making the Most of Their Welcome Series?
An engaging welcome series on email, SMS and other marketing channels has become a must for any serious…
Executive Viewpoints November 19
Can Location Intelligence Make (or Break) the Holiday Shopping Season?
The COVID-19 pandemic changed consumer behavior patterns seemingly overnight. Knowing this, in preparation for the make-it-or-break-it holiday shopping…
Executive Viewpoints November 18
This Holiday Season, ‘Out of Stock’ Should not Mean ‘Out of Luck’
Deloitte has predicted that overall retail sales this holiday season will top $1.1 billion — representing solid growth…
Executive Viewpoints November 17
COVID-19 and the Retail Re-Awakening
Retailers are weathering the storm of a lifetime. The COVID-19 market has been choppy waters — disrupted supply…
Executive Viewpoints November 16
The Future of AR-Enabled 3D Scanning in Fashion Retail
Google’s recent acquisition of smart glasses company North set off a wave of speculation in the tech community.…
Executive Viewpoints November 16Top Stories
