Agents, Get in Line
The virtual waiting room is supposed to be the great equalizer. When thousands of people want something only…
Executive Viewpoints September 1
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Why Retailers Need to Rethink Holiday Marketing in the Age of AI
Although retailers have steadily expanded the holiday calendar, marketing investment and performance expectations still tend to concentrate around…
Executive Viewpoints August 28
Smarter Stores, Lower Bills: How AI Is Helping Retailers Take Control of Energy
For many retail owners energy is just another bill, and one that keeps going up. Whether you run…
Executive Viewpoints August 26
The Store Floor Is Retail’s Biggest AI Opportunity
The safest bet in retail today is that AI will change how people buy. Autonomous agents will learn…
Executive Viewpoints August 24
Solving the Inventory Split: Unifying B2B and DTC Fulfillment Under One Roof
For years, ecommerce growth followed a relatively straightforward path: launch a brand, build a loyal direct-to-consumer (DTC) customer…
Executive Viewpoints August 19
The Accountability Gap in AI-Driven Retail: Who Owns the Outcome When the Algorithm Gets It Wrong?
Retail organizations make thousands of consequential merchandising decisions every week, yet very few can clearly explain why those…
Executive Viewpoints August 18
Your Last-Mile Partner’s Tech Doesn’t Matter as Much as How They Use It
For retail and ecommerce brands, delivery performance has become a direct driver of customer satisfaction and repeat purchases.…
Executive Viewpoints August 12
AI Won’t Replace Brand Operators, It Will Kill Average Ones
Every few months, a new wave of commentary declares that artificial intelligence is about to replace marketers, ecommerce…
Executive Viewpoints August 10
When Convenience Stops Feeling Convenient
Retail has spent years improving the mechanics of shopping. Delivery windows have shrunk from days to hours. Search…
Executive Viewpoints August 6Top Stories
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