Grocery Trails the Retail Industry in CX and Fulfillment. Here are 4 Ways That Will Change in 2021
At this time last year, declaration of the COVID-19 pandemic sent shockwaves through the grocery industry, which ran…
Executive Viewpoints March 18
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How Retailers Can Make Effective Changes for Better Logistics Operations
Holiday 2020 was unlike any other for ecommerce growth. In November and December, Adobe Analytics reported that online…
Executive Viewpoints March 17
How Can Retailers Work Toward Zero-Waste Delivery?
Meeting customer expectations is often easier said than done. And during the COVID-19 pandemic, where consumers have been…
Executive Viewpoints March 16
3 Payments Lessons Small Businesses can Learn from 2020 Lockdowns
The COVID-19 pandemic has been particularly tough on small businesses. From March to August 2020 alone, about 91,000…
Executive Viewpoints March 15
3 Reasons Why E-Retailers Need to Address Digital Accessibility Now
The COVID-19 pandemic triggered a surge in ecommerce growth across the U.S. retail industry, as many consumers now…
Executive Viewpoints March 15
The Acceleration of Retail 4.0 Amid COVID-19
The elements of Retail 3.0 — marketing personalization, contextual relevancy and customer data-fueled brand-retailer collaboration — have largely become part…
Executive Viewpoints March 12
How Retail Brands Will Continue to Digitally Transform After the Pandemic Ends
When COVID-19 struck in March 2020, many consumers thought life would go back to normal in a few…
Executive Viewpoints March 12
Vulnerability – The Most Important Customer Trait Brands Don’t Know They’re Missing
There have been a lot of challenges for retails brands in the past year — from considering the…
Executive Viewpoints March 11
Musings on Online vs. Offline Retail
The online versus offline debate remains a hot topic in retail. Personally, I spend more online than I…
Executive Viewpoints March 10Top Stories
