Smart Contactless Lockers are Helping Retailers’ Order Fulfillment Efforts
Smart lockers are the future of package delivery and package pickup for retailers. To understand why, we have…
Executive Viewpoints September 2
Latest In: Executive Viewpoints
The True Cost of IT Downtime in Today’s Retail Reality, and Ways to Mitigate it
As COVID-19 restrictions continue to ease and more than half of Americans are now fully vaccinated, customers are…
Executive Viewpoints September 1
AI and Autonomy: Real-World Applications in an Un-Clerked Store Near You
Decades ago, a cashierless store would be a ridiculous idea, but artificial intelligence (AI) has made it a…
Executive Viewpoints August 31
The Big Secret: Why the Most Important 3 Letters in Retail Recovery are ERC, Not PPP
As we all continue to cautiously progress from lockdowns and staggering COVID caseloads to something beginning to resemble…
Executive Viewpoints August 30
#TBT: Service Merchandise Was the OG Multi-Channel Shopping Experience
I have very vivid memories about Service Merchandise, a now-defunct business with a unique ordering process focused on…
Executive Viewpoints August 30
The Matryoshka Trend: Breaking Down the Rise of Retail’s “Russian Dolls”
As the world reopens in full force amid COVID-19 vaccination efforts, brands seek new ways to turn customers’ in-store experience…
Executive Viewpoints August 27
Increasing Efficiency for Remote Retail Teams
Having remote teams as a permanent part of company infrastructure wasn’t encouraged in most businesses before the pandemic.…
Executive Viewpoints August 27
Overcoming the On-Demand Delivery Tradeoff: How to Keep Customers Without Cutting Profits
Even before the COVID-19 pandemic dramatically accelerated the growth of ecommerce and raised consumer expectations for seamless, almost…
Executive Viewpoints August 27
Consumers Take Control via Conversational Marketing: Why Personalization is Key
Conversational marketing enables marketers to build brand equity and improve campaign performance by transforming the customer experience through…
Executive Viewpoints August 26Top Stories
