Even as ecommerce expands, the brick-and-mortar experience remains crucially important — and constantly evolving. Now in its 16th year, Retail TouchPoints’ Store Operations and Experience Benchmark Survey crystallizes insights from leaders across the retail industry about the role of stores in the modern shopper journey.
In this special session, we’ll reveal the findings from this year’s survey and dig into what it tells us about the future of store design and operations. Be among the first to hear:
- How retailers are deploying AI into store environments (and how common this currently is);
- Current trends in store associate hiring, training and retention, and AI’s expanding role in these tasks;
- What store experiences and tech retailers are most bullish on in 2026;
- Retailers’ plans for new store openings versus remodels this year; and
- Store ops priorities and whether they are reflected in budgeting.
Plus, attendees will get exclusive first access to the survey report!
