TouchPoints TV at #NRF13: Scott Knaul, Workforce Insight


Scott Knaul, Vice President of Retail, Workforce Insight

Knaul discusses the current Workforce Benchmarking Survey, being conducted among the retail community. The research covers workforce solutions and strategies, helping retailers understand where they sit in the workforce management maturity curve. “We’ve seen an evolution more towards the delivery of a more consistent customer experience,” Knaul noted.

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