Abercrombie & Fitch, Walgreens Improve Product Pickup Experience with More and Faster Options


Abercrombie & Fitch and Walgreens are both continuing to enhance their last mile options with new initiatives — alternative pickup locations and guaranteed 30-minute pickup windows, respectively. Abercrombie’s new pickup locations will include select Walgreens stores, as well as FedEx and Office Depot locations, adding approximately 12,000 options nationwide.

Abercrombie is aiming to meet the needs of a changing shopper base that’s on the lookout for more convenient fulfillment options. Shoppers can choose their desired pickup location at checkout and receive a message once their order is ready through tracking updates and shipment notifications.

“We take a lot of pride in meeting our customers where they are and strive to execute a seamless delivery experience,” said Larry Grischow, EVP Supply Chain and Procurement at Abercrombie & Fitch in a statement. “These new alternate pickup points are another great option for anyone seeking convenient, efficient and secure product delivery.”

Walgreens’ new half-hour pickup window is initially available across New Mexico, Oklahoma and select Texas markets, including Austin, Dallas, San Antonio and North and Western Texas. Orders that are not ready within 30 minutes will be eligible for a refund of up to $50.


Other retailers also have been expanding the scope of their pickup options for a number of reasons, from fighting theft to improving convenience:

  • Perry Ellis partnered with alternative delivery platform Via.Delivery to help fight against “porch pirates” who steal packages from in front of customers’ homes by offering pickup from 21,000 locations;
  • Walmart lets shoppers hand off returns as well as pickups through its curbside services; and
  • Starbucks is making the pickup experience even easier through the use of Amazon’s Just Walk Out technology at a select few pilot locations.

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