The UPS Store’s Secret to Success: Maintaining a High ‘Say-to-Do’ Ratio
One of the paradoxes involved in providing great customer experiences (CX) is that it’s often essentially invisible to…
Features May 20
Latest In: Omnichannel Alignment
David’s Bridal Debuts New Tech-Driven Store Format
David’s Bridal is leveraging a range of technologies in its new “Diamonds & Pearls” store format, including interactive…
News May 16
Southern Glazer’s Brings AI-Fueled Ecommerce Capabilities to the Fragmented Alcohol Market
Southern Glazer’s Wine & Spirits is one of the biggest names in the U.S. alcohol beverage industry, but…
Features May 15
Urban Outfitters Launches Immersive In-Store Experience with Nike
Urban Outfitters has picked Nike as the first partner for its new “On Rotation” retail experience, designed to…
News May 14
The New In-Store Playbook for Brands
For years, headlines have sounded the death knell of physical retail. But Sephora’s renewed investment in brick-and-mortar redesign…
Executive Viewpoints April 30
High Art: Dispensary Combines Cannabis Sales and Gallery Space
Cannabis concept store Gotham has opened its fourth location, in Manhattan’s Chelsea neighborhood, with a dedicated Gotham Gallery…
News April 29
The Data Mandate for a Modernized Shopping Experience
Brands like Amazon have set the gold standard for a modern ecommerce shopping experience. Customers expect brands to…
Executive Viewpoints April 28
URW Aims to Turn its Malls into ‘Dynamic Platforms for Brand Storytelling’ with Launch of U.S. Media Network
Shopping center operator Unibail-Rodamco-Westfield (URW) is expanding its in-house media and experiential division, Westfield Rise, to the U.S. First…
News April 22
Sam’s Club to Add 15 New Stores a Year, Remodel Fleet as Digital-First Locations
Sam’s Club has laid out an ambitious growth plan that includes creating a pipeline of 15 new stores…
News April 10Top Stories
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