When it’s Not the Customer: How Your System Drives Cart Abandonment
Cart abandonment is often blamed on user behavior such as distractions, hesitation, or second thoughts. But my experience…
Executive Viewpoints July 7
Latest In: Omnichannel Alignment
Salesforce Global Holiday Forecast: AI Will Drive $1.6 Trillion in In-Store Sales
AI already has affected shopping habits for large numbers of consumers, and its ability to make hyper-personalized product…
Features July 2
How ‘Process Mining’ Refines Ikea’s Rich, Plentiful Data so it Can be Put to Use
Last year, 650 million people across 30 countries visited an Ikea store, and the company’s website attracted more…
News June 26
David’s Bridal to Debut Dual-Sided Pearl Planner Platform for Both Couples and Wedding Vendors
David’s Bridal is in a closed beta test of Pearl Planner, a platform and marketplace designed to connect…
News June 24
David’s Bridal Marries Online and In-Store CX with Shopify Integration
David’s Bridal is taking the next step toward fully integrating its ecommerce and store operations as it moves…
News June 18
Ebay Live Gets out From Behind the Screen with Traveling Event Series
Ebay will travel the country this summer with the Ebay Live on Tour event series, bringing livestream shopping…
News June 6
Sephora Partners with NielsenIQ for Deeper Insights into Beauty Shopper Preferences and Behaviors
Sephora has entered a strategic multi-year data-sharing collaboration with NielsenIQ (NIQ) to gain a more comprehensive view of…
News June 4
Sam’s Club Enters New Arena — Pizza Delivery
Sam’s Club’s giant pizzas have long been a customer favorite, and now club members can get all that…
News May 30
FreshDirect Makes Physical Retail Debut a Hamptons Pop-Up
FreshDirect is venturing beyond the digital realm for the first time in nearly 25 years with a pop-up…
News May 23Top Stories
Latest Podcasts
Latest Resources
