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community-based commerce customer experience customer retention digital growth direct-to-consumer dtc Featured Graf Lantz Retail ThinkTank: Business Agility & Innovation (2023) sustainability wholesale
For most of its 15 years in operation, Graf Lantz had a cult-like following based on its timeless product designs and emphasis on high-quality, sustainable materials — conditions that led to a steady 25% year-over-year growth rate since 2016. Then the brand went viral during the pandemic thanks to its eco-friendly handcrafted face masks, which helped Graf Lantz expand its customer base 14X over the past three years.

Graf Lantz Seeks Growth Without Sacrificing Product Quality or Sustainability

For most of its 15 years in operation, Graf Lantz had a cult-like following based on its timeless…

Features May 23
Coniq tanger outlets

Tanger Outlets to Enhance Loyalty Program with Customer Engagement Solution

Tanger Outlets will deploy a customer engagement platform from Coniq to better empower its retail partners to deliver…

News May 22
data and analytics data-driven strategy demand planning enterprise resource planning ERP merchandising netSuite news brief Retail ThinkTank (2023) Retail ThinkTank: Business Agility & Innovation (2023) Touchland
Touchland has set a powerful foundation for growth by investing in data. Using NetSuite ERP, the brand is able to better manage and analyze business performance.

How Touchland Uses Data to Drive Brand Expansion

A strong foundation supports the DTC brand’s booming business across all channels

Features May 18
boll & branch brick-and-mortar experience design:retail design:retail Featured dtc Featured home decor Retail ThinkTank (2023) Retail ThinkTank: Store Ops & Design (2023) store design TPG architecture
The Boll & Branch store in New Jersey brings the brand’s comfy luxury aesthetic to life.

How DTC Brand Boll & Branch is Getting Comfortable in Brick-and-Mortar

There’s a special type of brand interaction that can only take place in stores. The ability to touch…

Features May 17
best buy membership program My Best Buy My Best Buy Memberships news brief rewards program subscriptions

Best Buy Expands Loyalty Initiatives with My Best Buy Memberships

Best Buy is the latest retailer attempting to capitalize on the 61% of consumers who have up to…

News May 11
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Mattress Firm store

Tempur Sealy Buys Mattress Firm in $4B Deal

Tempur Sealy International will acquire Mattress Firm Group in a $4 billion cash and stock transaction, creating a…

News May 10
Amazon Amazon Anywhere in-game shopping Niantic Peridot shoppable content
Amazon Anywhere allows game and app developers to incorporate Amazon shopping directly into their app.

Amazon Anywhere Offers In-Game Shopping for Real-World Products

Amazon has debuted a new immersive shopping functionality called Amazon Anywhere that allows customers to discover and buy…

News May 9
corporate responsibility customer experience ecommerce ESG Featured influencer marketing Retail ThinkTank (2023) Retail ThinkTank: Business Agility & Innovation (2023) SHEIN sustainability
An image of a smartphone with the SHEIN ecommerce site on it. The smartphone is in a pocket for a pair of jeans.

SHEIN’s Head of Strategy on Setting (and Achieving) Firmer ESG Goals

Since its inception in 2008, SHEIN has become one of the retail industry’s most remarkable growth stories, but…

Features May 9
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Destination Maternity at Walmart

Destination Maternity Rolls Out New Collection Exclusively at Walmart

Destination Maternity has released its 2023 spring/summer collection exclusively at select Walmart stores and on Walmart.com. The brand…

News May 8
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