The Reality of AI in Retail: Executives Break Down Opportunities, Challenges at NRF
The rumor that every NRF speaker was contractually obligated to mention artificial intelligence (AI) at least once per…
Features January 18
Latest In: AI & Machine Learning
Does Personalization Always Improve CX? It Depends on Your Customers
Personalized experiences are one of the foundation stones of great customer experience, according to conventional wisdom. But is…
Executive Viewpoints January 16
AI Isn’t Going Anywhere: How Retailers Plan to Deploy the Tech in 2024
Artificial intelligence dominated headlines and water cooler conversations in 2023, and 2024 is looking to be no different…
Features January 15
Beyond the ‘New Year, New You’ Marketing Cliché: How Inspirational Commerce Can Reignite the Shopping Flame
“New year, new you,” is a slightly hackneyed marketing trope, but it is still true that consumers are,…
Executive Viewpoints January 15
FedEx CEO: ‘Our Mission is to Make Supply Chains Smarter for Everyone’
FedEx is known for the logistics scale and expertise it has developed over a half century in business.…
Features January 14
Amazon Adds ‘Badge Pay’ to Just Walk Out Deployment in Georgia Hospital
Amazon’s cashierless Just Walk Out technology has been deployed in more than 120 third-party locations, including airports, stadiums,…
News January 12
Sam’s Club Deploys AI-Powered Computer Vision to Speed Payment Confirmation
Sam’s Club is piloting technology designed to address one of the retailer’s biggest customer pain points: waiting in…
News January 12
Victoria’s Secret Taps into Google Cloud AI Solutions to Create More Personalized Online Experiences
Victoria’s Secret & Co. (VS&Co.) has announced a multi-year strategic partnership with Google Cloud to create more personalized…
News January 11
AI Steps into the Retail Arena
Generative AI has put the retail industry at yet another inflection point. 2023 was a period of experimentation…
Executive Viewpoints January 11Top Stories
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