How Emotional Insights Transform Your CX Strategy
When building a house, you start with a blueprint. Similarly, creating a meaningful customer experience begins with a…
Executive Viewpoints February 5
Latest In: AI & Machine Learning
Generative AI in Retail: 4 Predictions for 2025
The retail industry’s rapid adoption of generative AI technologies will continue in 2025. Throughout 2024, many retailers moved…
Executive Viewpoints February 4
Sink or Swim: How Digital Transformation will Determine Company Success (or Failure) in 2025
As we move into 2025 and reflect on the learnings of the 2024 holiday season, customer loyalty –…
Executive Viewpoints January 30
Unlocking AI’s Potential for Retail Advertising
In an increasingly fast-paced advertising landscape, AI is no longer a futuristic concept — it’s here and a…
Executive Viewpoints January 28
Pacvue Co-founder on How to Avoid the ‘Shiny Penny Effect’ with AI and Retail Media
Anyone who’s ever been to CES will tell you, it’s a biiiggg trade show. While a lot of…
Features January 28
Nearshoring, AI and Sustainability: 3 Trends Transforming the Apparel Manufacturing Industry
Nearshoring, artificial intelligence and sustainability are among the major trends that will transform the apparel manufacturing industry in…
Executive Viewpoints January 27
Ebay, Instacart, DoorDash Sign Up to Test OpenAI’s New Agentic Tool, Operator Â
Ebay, DoorDash, Instacart and Uber are among the companies that have signed on to participate in the research…
News January 24
Trump, Tech CEOs Make Extravagant Promises with Launch of AI Investment Project ‘Stargate’
The parade of Big Tech CEOs through the White House continued on Tuesday as the CEOs of OpenAI…
News January 22
Why People-Centered Design will be One of 2025’s Hottest CX Trends
Some 2025 retail design trends are easy to predict; for example, it’s a good bet that artificial intelligence…
Features January 22Top Stories
