Amazon Pulls the Plug on Fresh and Go Stores, Plans 100+ New Whole Foods
Amazon will close all remaining Amazon Go and Amazon Fresh stores to focus on its growing online grocery offering…
News January 27
Latest In: Whole Foods
Amazon Store-in-a-Store Debuts at Pennsylvania Whole Foods
Want some Coke with your chia seeds? That’s exactly what Amazon is hoping to deliver with its new…
News November 5
An Exclusive Look at Amazon’s Recipe to Win Grocery (Part 2)
This is the second story in a two-part series. Click here to view the first installment, which outlines…
Features August 13
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The Store Manager Bottleneck: Why Execution Is Retail’s Hidden Margin Killer
In today’s retail environment, store managers are no longer “just” operators. They are culture carriers, translators of strategy, problem solvers, and the primary architects of the customer experience. Every corporate…
June 1
How Household Essentials are Helping Amazon (Finally) win Grocery
This is the first story in a two-part series. The second installment continues here. Amazon made its name…
Features August 12
UPDATE: Whole Foods to Open 2 New Small-Format Daily Shops in NYC This Spring
[Update as of April 24, 2025] Whole Foods Market has announced the opening dates for two new Daily…
News April 24
How Emotional Insights Transform Your CX Strategy
When building a house, you start with a blueprint. Similarly, creating a meaningful customer experience begins with a…
Executive Viewpoints February 5
Whole Foods CEO to Lead all of Amazon Grocery
Whole Foods Market CEO Jason Buechel has taken on an expanded role at Amazon and will now lead…
News January 28
Has Amazon Finally Cracked the Code for Grocery Retailing?
In 2020 my beloved local Fairway went under, and for five years the store space has languished, sitting…
Features December 11
Amazon Tests out (Another) New Grocery Format
Whole Foods is beloved for its focus on natural, healthy products, but it can be limiting. That’s why…
News October 18Top Stories
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