Why Intelligent Shopping Needs AI and Omnichannel to Work Together
Attracting and retaining consumer attention has never been more challenging. Technology has changed rapidly over the last few…
Executive Viewpoints March 27
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AI for Retailers: Unlocking the Power and Promise of Emerging Technology
Artificial intelligence (AI) is accelerating the transformation of physical retail environments. In-person shopping continues to command the largest…
Executive Viewpoints December 26
Why the Future of Gifting is Small, Seamless and Social
We’ve all had a bad day at work. Last week, my son had his first. Nothing went right,…
Executive Viewpoints November 19
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The Store Manager Bottleneck: Why Execution Is Retail’s Hidden Margin Killer
In today’s retail environment, store managers are no longer “just” operators. They are culture carriers, translators of strategy, problem solvers, and the primary architects of the customer experience. Every corporate…
June 1
Meta Debuts Customizable AI Agent to Help Brands Close the Sale
In its ongoing effort to leverage AI to drive ad performance across Facebook, Instagram and its messaging platforms,…
News October 2
Social Media Shopping: Overcoming the Trust Gap
Social ecommerce is reshaping online retail, blending the reach of social media with the convenience of in-app purchasing.…
Executive Viewpoints July 9
The Most Interesting Retail Media News from Cannes Lion: Updates from CVS, Pinterest, DoorDash & More
Cannes Lion wasn’t always on retailers’ radars, but as retail media has steadily grown in sophistication and influence,…
Features June 18
Harsh Returns Policies Push Retailers to Plan for New Types of Returns Fraud
Retailers understandably want to create strict returns policies to reduce instances of fraudulent or abusive claims. At the…
Executive Viewpoints April 23
Ecommerce’s Secret Weapon: WhatsApp Tackles Failed Deliveries Head-On
There’s an unspoken rule in ecommerce: you can get everything else right, but if you fail to deliver,…
Executive Viewpoints April 18
FTC Accuses Social Media Services of ‘Vast’ User Surveillance, Lax Privacy Protections
The Federal Trade Commission (FTC) has issued a damning new report on the data collection and use practices…
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