Retail Training: Video Is The Way Forward
A business is only as strong as its connection to its employees. This is especially true in the…
Executive Viewpoints February 23
Latest In: store associates
Could Minimum Wage Increase Save Employee Loyalty?
It’s no secret that employee turnover rate for retailers isn’t that great. A 2012 survey from Hay Group…
Executive Viewpoints February 2040% Of Consumers Are Disappointed With Associate Knowledge, Expertise
Many shoppers still consider sales associates to be reliable sources throughout the browsing and purchase consideration process. But…
News November 26Reinventing Retail Part 2
As the global economy has expanded and provided a multitude of options for how, where and when shoppers…
Executive Viewpoints October 28Why Did They Hire That Store Associate?
By Fatima D. Lora, Assistant Editor It’s holiday hiring season and not all your store associates are jolly…
Executive Viewpoints September 25Cutting Losses With Online Reference Checks
For retailers, a bad hire can mean lost revenue, shrinkage, a poor customer experience, or worse. Brian Gilbert,…
News September 19Goal Zero Boosts High-Tech Product Sales With Multimedia Training Platform
Store associates are vital contributors to shoppers’ brick-and-mortar browsing and buying experiences. Stellar in-store employees act as first-hand…
News September 27Retailers Update In-Store Technology To Offer Real-Time Customer Engagement
Consumer demand for instant access to product information is driving developments around in-store technology. Ben & Jerry’s, 4food,…
News September 4Retail TouchPoints Unveils Exclusive Survey Results: Taking the Pulse of Store Operations 2012
As retailers prepare for the holiday season in a rapidly changing environment, Retail TouchPoints, the industry’s go-to source…
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