Latest In: store associates

brickandmortar clienteling customer engagement ecommerce instore experience interactivity store associates video chat

Whisbi Brings Physical Shopping Environment Online

A successful omnichannel business empowers shoppers to browse and buy items at any time, anywhere and using any…

News July 20
brickandmortar physical stores purchasing habits research recap shopper preferences store associates TimeTrade

85% Of Consumers Prefer To Shop In Physical Stores

Despite the rise of e-Commerce, brick-and-mortar stores are as relevant as ever. In fact, disposable income spent by…

News June 15
Costco customer experience Dick's Sporting Goods Nordstrom shoprite store associates

When Branding Becomes Inauthentic

All retailers know the importance of being “on brand.” There are certain terms, images and even colors that can…

Executive Viewpoints April 8
Executive ViewPoints mobile point inside store associates

Not Just For Shoppers: How Mobile Helps Store Associates

Have you ever worked as a retail store associate? If so, how long did it take you to…

Executive Viewpoints March 23
axonify gamification retail success stories store associates

Bi-Lo Empowers Associates With Axonify E-Learning

Educating in-store associates on the store environment can enable retailers to provide a unique brand experience that differentiates…

Features March 9
Amazon customer engagement holiday strategies instore experience Macy's parttime employment store associates store operations Target training Walmart

Leading Retailers Ramp Up Holiday Hiring: Will They Keep Up The Pace?

Retailers are expecting holiday sales to reach new heights this year and, in turn, have been adding more…

Features November 24
brickandmortar customer engagement deal hunting industry research store associates
shutterstock 166177688

Only 25% Of Affluent Consumers Prefer To Shop In Stores

During an ideal brick-and-mortar experience, store associates play an important role in engaging with customers and generating sales.…

Features September 24
brick and mortar cleanliness e-commerce industry research Interactions store associates

Cleanliness Is Key For In-Store Shoppers

Sure, shopping online may have its perks, but sometimes there’s nothing like visiting a brick-and-mortar store.  While in…

Executive Viewpoints September 16
customer service luxury retail Pretty Woman effect Sauder School of Business store associates

Do Snotty Associates = Sales?

Yes, you read that correctly. In the luxury space, rude sales staff apparently lead to more sales, according…

Executive Viewpoints June 4
Retail Trendcaster Webinar Series
Retail Strategy & Planning Series
Holiday ThinkTank