How 3 Retailers Are Breaking Through The Mobile And Online Satisfaction Barrier
By Debbie Hauss, Editor-in-Chief Even though acronyms like IoT and AI may create excitement and draw crowds at…
Executive Viewpoints June 28
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“Ugh! It’s Him Again.” How To Deal With Difficult Customers
By David Bozin, Bindo His reputation preceded him. Your co-workers scattered when they saw him coming, but you…
Executive Viewpoints April 3
Encouraging Innovation And Organizational Change
During his tenure at Hudson’s Bay Company as SVP of Corporate Strategy, Ryan Craver helped the retailer implement…
Features February 5
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The Store Manager Bottleneck: Why Execution Is Retail’s Hidden Margin Killer
In today’s retail environment, store managers are no longer “just” operators. They are culture carriers, translators of strategy, problem solvers, and the primary architects of the customer experience. Every corporate…
June 1
A Holiday Retrospective: Did E-Commerce Rule?
With the holiday season behind us and a new year just beginning, it is an optimal time for…
Executive Viewpoints January 7
Retailers Extend Holiday Shipping Deadlines For Last-Minute Shoppers
While some retailers are sending emails and alerts promoting shipping deadlines, others are taking a different approach by…
Features December 17The Bottom-Line Cost Of Poor Customer Service
By Alicia Fiorletta, Senior Editor Ensuring great customer service and experiences is definitely vital during the competitive holiday…
Executive Viewpoints December 4Court The Customer As Your Valentine
By Chip Bell, Author and Service Consultant Long before the cupids, hearts and flowers associated today with Valentine’s…
Executive Viewpoints February 13Delivering Fast, Engaging In-Store Customer Experiences
By Lorenz Jakober, Senior Product Marketing Manager, Akamai Technologies There’s no doubt that mobile shopping will be…
Executive Viewpoints December 27Foodland Streamlines Staff Management With Traffic Counting
Today’s time-starved consumers want to complete transactions quickly and seamlessly, especially in grocery stores, where shoppers are rushing…
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