While some retailers are sending emails and alerts promoting shipping deadlines, others are taking a different approach by extending their timelines to…
Today’s time-starved consumers want to complete transactions quickly and seamlessly, especially in grocery stores, where shoppers are rushing to complete their lists…
Customer Experience Management (CEM) solutions allow organizations to take a more consistent and tactical approach to customer feedback and Voice of the…
Delivering an engaging in-store experience relies on a retailer’s ability to leverage the technology that empowers associates and creates more compelling brand…
A top challenge for large retail chains and restaurant franchises is ensuring a consistent, enjoyable experience across all locations. Unified customer service,…
While online retail continues to thrive, new research shows that online customer satisfaction has weakened, indicating that some companies may have negatively…