satisfaction

Encouraging Innovation And Organizational Change

During his tenure at Hudson’s Bay Company as SVP of Corporate Strategy, Ryan Craver helped the retailer implement a multitude of innovative…

Retailers Extend Holiday Shipping Deadlines For Last-Minute Shoppers

While some retailers are sending emails and alerts promoting shipping deadlines, others are taking a different approach by extending their timelines to…

Foodland Streamlines Staff Management With Traffic Counting

Today’s time-starved consumers want to complete transactions quickly and seamlessly, especially in grocery stores, where shoppers are rushing to complete their lists…

Grocery Retailer Increases Multi-Channel Customer Engagement With CEM And Social CRM Solutions

Customer Experience Management (CEM) solutions allow organizations to take a more consistent and tactical approach to customer feedback and Voice of the…

Home Depot Creates Better Store Experiences With Mobile Technology, In-Store WiFi

Delivering an engaging in-store experience relies on a retailer’s ability to leverage the technology that empowers associates and creates more compelling brand…

Smashburger Optimizes The Customer Experience Across Locations

A top challenge for large retail chains and restaurant franchises is ensuring a consistent, enjoyable experience across all locations. Unified customer service,…

Online Customer Satisfaction Reaches Lowest Level Since 2004

While online retail continues to thrive, new research shows that online customer satisfaction has weakened, indicating that some companies may have negatively…