What’s The Future Of Retail CX?
How will the definition of a “great customer experience” change in a post-COVID world? What will brands and…
Features July 29
Latest In: Retail Reset 2020
How Article Used Data To Pivot During COVID
Article takes a data-driven approach to all things CX. When COVID first hit, the DTC furniture company found…
Features July 28
The Opportunity For Change
For the past six months, the consumer-packaged goods (CPG) industry has been turned on its head because of…
Executive Viewpoints July 16
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The Store Manager Bottleneck: Why Execution Is Retail’s Hidden Margin Killer
In today’s retail environment, store managers are no longer “just” operators. They are culture carriers, translators of strategy, problem solvers, and the primary architects of the customer experience. Every corporate…
June 1
Using Marketing To Reaffirm Purpose And Value
In April and May, the Siegel+Gale team interviewed a panel of CMOs to assess how their priorities and…
Features July 14
How Luxury Brands Are Responding To COVID Tension With Innovation
COVID-19 has been an accelerant of retail disruption, and no vertical has been left unscathed. For the luxury…
Features July 9
Will Next-Gen Video Help Save Commerce?
These are unprecedented and uncertain times. And because customers must now rely on online retail for most of…
Executive Viewpoints July 9
Three Requirements For Successful Retailers Post-Pandemic
The global pandemic has accelerated the pace of change for the retail industry at a rate we have…
Executive Viewpoints July 7
How The COVID-19 Crisis Impacts The Employee-Customer Relationship And How To Keep It Strong
For decades, the ‘Service-Profit Chain’ concept that engaged employees led to satisfied customers and ultimately, greater profitability, has…
Executive Viewpoints July 6
RetailX Virtual: How 4 Digital-First Retailers Leverage Tech To Enhance Human Connections
When COVID-19’s stay-at-home orders halted most physical retail and boosted e-Commerce, it wasn’t just the brick-and-mortar retailers that…
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