What’s The Future Of Retail CX?
How will the definition of a “great customer experience” change in a post-COVID world? What will brands and…
Features July 29
Latest In: Retail Reset 2020
How Article Used Data To Pivot During COVID
Article takes a data-driven approach to all things CX. When COVID first hit, the DTC furniture company found…
Features July 28
The Opportunity For Change
For the past six months, the consumer-packaged goods (CPG) industry has been turned on its head because of…
Executive Viewpoints July 16
Using Marketing To Reaffirm Purpose And Value
In April and May, the Siegel+Gale team interviewed a panel of CMOs to assess how their priorities and…
Features July 14
How Luxury Brands Are Responding To COVID Tension With Innovation
COVID-19 has been an accelerant of retail disruption, and no vertical has been left unscathed. For the luxury…
Features July 9
Will Next-Gen Video Help Save Commerce?
These are unprecedented and uncertain times. And because customers must now rely on online retail for most of…
Executive Viewpoints July 9
Three Requirements For Successful Retailers Post-Pandemic
The global pandemic has accelerated the pace of change for the retail industry at a rate we have…
Executive Viewpoints July 7
How The COVID-19 Crisis Impacts The Employee-Customer Relationship And How To Keep It Strong
For decades, the ‘Service-Profit Chain’ concept that engaged employees led to satisfied customers and ultimately, greater profitability, has…
Executive Viewpoints July 6
RetailX Virtual: How 4 Digital-First Retailers Leverage Tech To Enhance Human Connections
When COVID-19’s stay-at-home orders halted most physical retail and boosted e-Commerce, it wasn’t just the brick-and-mortar retailers that…
Features July 2Top Stories
