report

Toad & Co., Oregon Duck Store Leverage ERP To Simplify Reporting, Data Analysis

“Unified commerce” appears to be as much of a buzzword as an actual concept in retail. But two very different brands have…

Nordstrom And Neiman Marcus Named ‘Omnichannel Leaders’ In L2 Report

Retailers across product categories are focusing strategically on integrating their business divisions and improving their omnichannel customer experiences. Of all retail players,…

Retailers Increase Spending On Product Listing Ads By 300%

Google’s Product Listing Ads (PLAs) are playing a major role in the company’s “pay-to-play” ad format. Over the past year, PLAs have…

Recap Of The 2014 NRF Big Show: Editorial Perspectives, News & Sessions

This year Retail TouchPoints sent its largest team ever to the NRF Big Show. Yet, no matter how many people we have…

14 Retailers Win Customer Engagement Awards

As we move into 2014, retailers are focused on finding creative, innovative and compelling new ways to engage with customers. Throughout all…

Using Omnichannel Tactics To Cement Customer Loyalty

Following is Part 2 of the two-part report, titled: Customer Loyalty In 2013 And Beyond. In this article, customer loyalty experts and…

Mobile Improves Customer Loyalty And Personalization

Approximately half (46%) of retailers have a mobile strategy in place and see increased loyalty and personalization, not transactions, as the primary…

Leading Retailers Use Interactive Technology To Improve Brand Experiences

Following is Part 2 of the Retail TouchPoints series, titled: How Innovative Technologies Are Saving The Store. This section spotlights how…

Seven Keys To Building A Next-Generation Customer Service Platform

More consumers are using mobile devices, online communities and social media to initiate customer service requests. This shift in behavior has motivated…

Completing The Cross-Channel Challenge

More than three quarters (76.2%) of retailers either have a cross-channel strategy in place or are planning to implement a program, according…

Transforming One-Time Buyers Into Loyal Customers

Part 2 of the Retail TouchPointsCustomer Loyalty Report (Read Part 1 →) Due to consumers’ growing interest in mobile and social media…

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