How Verizon Personalizes CX, from Engagement to Post Purchase
Today’s consumers rely on their smartphones for, well, just about everything, and Verizon recognizes just how important that…
Features August 29
Latest In: QR Codes
Why DTC Brands are Evolving from Disruptors into Omnichannel Players
It wasn’t so long ago that the debut of new digital-first brands was a near-daily occurrence. Successful “challenger”…
Features August 2
Has the Age of Shoppable TV Finally Arrived? NBCU is Banking on it.
Editor’s Note: As 2023 comes to an end, we are highlighting some of our most-read content of the…
Features July 6
UPDATED: Ikea Brings (Really) Big Blue Bag to NYC
Editor’s note: This story has been updated based on recent developments. Ikea will unveil a 19-foot-high interactive version…
News June 8
Combat Inflation’s Impact by Streamlining Conversational Commerce Channels
In yet another sign that the COVID-generated ecommerce surge has subsided, the Salesforce Shopping Index reported flat ecommerce…
Features May 8
Lowe’s Creates a Shoppable Holiday ‘Home’ for Stranded Travelers this Thanksgiving Eve
In the spirit of giving, and to fine-tune some of its brand messaging, Lowe’s is partnering with Wyndham…
Features November 22
Survey: Consumers Want Easy Access to Apparel Sustainability Info
The apparel industry’s enormous global environmental impact has made it a primary focus of sustainability efforts, and consumers…
Features September 9
New ‘Phygital’ Experience at Saks, Neiman Marcus Aims to Bring Shoppers into the Metaverse
Fashion designer Jonathan Koon has teamed up with the retail-focused metaverse world Highstreet to launch a “phygital” experience…
News August 1
Hourly Hiring Should Be Fast and Frictionless
Imagine you’re given directions to a faraway destination. Would you want to take winding back roads filled with…
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