The Retail TouchPoints Network

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Returns and Fraud are on the Rise — Happy Returns Wants to Help

Why People-Centered Design will be One of 2025’s Hottest CX Trends

Exclusive Q&A: B2B Cruise Retail Player Comes Ashore to Support Resort-Based Luxury

Tracee Ellis Ross on Innovation, Team Building and Why ‘Challenge’ Marketing is Broken

Inside Best Buy’s 5-Year Effort to Evolve with Today’s Consumer

Macy’s Leaders Answer 6 Big Questions About the Company’s Future at NRF

Pet360

PetSmart Acquires Pet360, Increases Net Income By 5.1%

PetSmart has acquired online pet products retailer and integrated media company Pet360 for $130 million to ramp up its e-Commerce business. With…

Conversation And Community: The Pillars Of Social Commerce

How do savvy retailers get their e-Commerce engines to scale? By tapping their social customers. Infusing the e-Commerce experience with greater social…

Leading Retailers Implement Cutting-Edge Social Strategies

Following is Part 2 of the Retail TouchPoints series, titled: Next-Generation Social Media. This section spotlights three retailers that are embracing…

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6 Ways Retailers Operate with Greater Agility and Drive Growth with Slack

Green Is Gold: Unlocking the Business Value of Sustainability in Retail

The Next Wave of CTV Advertising: How Audiences and Outcomes Shape Omnichannel Strategy

Online Marketplaces are Consumers’ New Product Discovery Go-To

The Four Pillars of Ecommerce Profitability in the Era of Generative AI

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NRF: Retail’s Big Show 2025

NY NOW: The Winter Market

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Outdoor Retailer Summer & ODI