omnichannel strategy

New Kohl’s CEO Lays Out Turnaround Strategy Following Disappointing Q4

In his first earnings cycle at the helm, Kohl’s new CEO Ashley Buchanan laid out his plan to turn around the embattled…

Want to See Success in 2025? Answer These 5 Questions

If the events of 2024 taught us anything, it’s that “value” can mean many different things depending on a consumer’s demographics, psychographics…

True Religion Sweetens Loyalty Program with ‘Can’t Buy’ Experiences

True Religion has rebranded and retooled its loyalty program ahead of the holiday shopping season. Formerly known as True Fam, the expanded…

True Religion Continues U.S. Store Expansion

Global apparel and lifestyle brand True Religion is expanding further across the U.S., bringing its total store count to 51. After opening…

How The Vitamin Shoppe’s POS Upgrade is Leveling Up its Omnichannel Experience

Nearly 75% of consumers say the way they shop in stores has changed significantly over the past three years, according to Retail…

Inside Lowe’s Playbook for Pushing Category Conventions

Jennifer Wilson has been SVP and Chief Marketing Officer of Lowe’s for less than six months, but her nearly two-decades-long career at…

Retail Innovation Conference & Expo 2024: The Latest News on Sessions, Speakers & Experiences

Are you ready to explore the evolved customer journey? The Retail TouchPoints team is on site in Chicago reporting on all the…

Rowan CEO on the Power of People in Creating Joyful Retail Moments

Louisa Serene Schneider did not set out to be a CEO, let alone a founder. But inspiration struck while she was working…

3 Keys to Creating Experiences that Gen Alpha Loves

Gen Alpha is poised to reach 2 billion people by 2025, making it the largest generation in history, according to Matt Smith,…

CI&T Research: Price-Conscious Consumers Still Want Stellar Shopping Experiences

We’ve all heard that today’s empowered consumer demands seamless and consistent experiences, but new research from CI&T indicates that these expectations are…

Seen and Heard at #NRF2024: 5 Trends from the Big Show

Over five days and a growing portfolio of on- and off-site events, the National Retail Federation brought together more than 40,000 attendees…

Chewy Joins Medtail Movement with Vet Care Services

Healthcare has been deemed the new battleground for retailers — from behemoths like Walmart and Amazon to traditional drugstore players like CVS…

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