Q
MENU
Trending
Walmart to Layoff, Relocate 1,000 Jobs
Best Buy to Expand for First Time in a Decade
Aritzia's U.S. Expansion Plans
Target's New Creator Programs
REI Faces Union Boycott
Amazon's Prime Day Calendar Shift
Etsy Crafts a Comeback

Latest In: omnichannel excellence

customer service Featured Holiday ThinkTank (2025) Holiday ThinkTank: Customer Experience (2025) mobile tech omnichannel excellence tractor supply
Tractor Supply has made enhancements to its mobile app to create a more localized and personalized experience for both consumers and associates.

SVP Reveals How Tractor Supply Assesses Tech to Power ‘Legendary’ Service Experiences

A key aspect of Tractor Supply Company’s brand mission is providing legendary customer service. That means investing in…

Features December 16
10th Magnitude benefits of the cloud Celerant Technology cloud-based solutions data integration legacy systems omnichannel omnichannel excellence retailer implementation of the cloud

Building The Omnichannel: From Marketing Vision To Technical Reality

By Alex Brown, CEO, 10th Magnitude  On Dec. 19, 2013, Ian Goldman of Celerant Technology wrote a great…

Executive Viewpoints January 10
all hands on deck corporate structure e-commerce hierarchy holacracy omnichannel excellence organization

Can Businesses Survive Without A Corporate Hierarchy?

(Photo courtesy: Quartz) Zappos CEO Tony Hsieh has turned the online retailer into a billion-dollar destination for shoppers…

Executive Viewpoints January 7
Sign up today for the free Retail TouchPoints subscription to get special access to our exclusive and interactive content.
Retail Trendcaster Webinar Series
Retail Strategy & Planning Series
Holiday ThinkTank

Your Holiday Retail Playbook Starts Here

This premium content is part of the Holiday ThinkTank experience – a free, digital hub with dozens of exclusive and high-quality resources on the latest news and retail trends. Complete the brief form below ONCE to get access for free and receive our weekly newsletter!

"*" indicates required fields

1
2
3
Name*

Retail TouchPoints is a brand of Emerald X LLC. By clicking the button and submitting information, you acknowledge and agree that your information may be shared with corporate affiliates of Emerald X LLC, and other organizations such as event hosts, speakers, sponsors, and partners. Please read our Privacy Policy and our Terms Of Use for more information on our policies.