NLP

Amazon Deploys AI Tools to Simplify and Speed Deliveries

In its never-ending quest to get products to customers more quickly, Amazon has deployed three AI-powered innovations designed to speed up and…

Retail’s AI Evolution: From Chatbots to Personal Shopping Concierges

Dealing with customer service for a faulty product or return? You’ve probably felt the frustration firsthand. What should take five minutes turns…

Generative AI in Retail: 4 Predictions for 2025

The retail industry’s rapid adoption of generative AI technologies will continue in 2025. Throughout 2024, many retailers moved gen AI projects from…

Unlocking AI’s Potential for Retail Advertising

In an increasingly fast-paced advertising landscape, AI is no longer a futuristic concept — it’s here and a present-day necessity, giving those…

The Secret to Solving Retail’s $743 Billion Returns Problem: Intelligent Customer Support

With returns siphoning off a staggering $743 billion from retailers’ bottom lines in 2023, it’s clear that the industry’s approach needs an…

AI and the Art of Non-Linear Customer Experience

In the not-so-distant past, customer experience (CX) was a straight line — a predictable journey from point A (the customer’s question) to…

How Conversational Commerce Will Fill the Cookie Void

Removing cookies will wreak havoc on marketers, as they won’t have access to third-party data that many companies rely on to target…

Ecommerce’s AI Playbook: Data, Personalization and Scalability

Once upon a time, finding the perfect product online was like wandering the aisles of a library without a card catalog. But…

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