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JCPenney Upstages Bezos with $10,000 Wedding in Venice, California

British Outdoor Brand Berghaus Launches in North America in Time for Oasis Tour

PwC Back-to-School Survey: To Stretch Their Budgets, 37% of Parents will Only Buy Items on Sale

How ‘Process Mining’ Refines Ikea’s Rich, Plentiful Data so it Can be Put to Use

Listen Now: From Family Roots to Future Growth — Inside Bealls’ Century-Long Retail Journey

The Evolution of Journeys Under New President Andy Gray

Masters of Scale

Chewy CEO: ‘Customer Care is the Right Mantra to Focus on’

Stories about poor customer service are, unfortunately, legion, but it’s doubtful many of them concern Chewy. The ecommerce pet retailer with more…

Get ready for the holidays with the Holiday ThinkTank! Find must-read articles, webinars, videos, and expert tips on everything from trends to marketing, in-store ideas, ecomm, fulfillment, and customer service. It’s all free and available anytime—so you can plan, prep, and win the season your way.

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Transform Your Retail Workforce with Generative AI

Specialty Retail Under Siege: The Escalating Cyber Threat Landscape

Navigating Retail at 2025’s Halfway Point: What Omnichannel Retailers Need to Know

US Shopper Survey: What’s Killing Conversions for Enterprise Retailers

Taking the Pain Out of Customer Service: What Do Modern Retailers Need to Succeed?

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