The Retail TouchPoints Network

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Subscription Pro Tips: Encourage Loyalty and Long-Term Relationships by Making it Easy to Cancel

At What Goes Around Comes Around, Store Designs Reflect Founders’ Passion for Luxury Vintage Resale

Retailers: Leverage Customer Data to Navigate Lower Spending Due to Inflation

Forrester: Seek New Revenue Sources to Avoid Commodity Price Wars

Subscription Commerce Snapshot: Discounts are Out, Content and Community Are In

Macy’s vs. HBC: Two Different Takes on the Ecommerce Spinoff

machine learning

H&M, Google Cloud Partner to Draw on Store, Online, Brand and Supplier Data to Boost CX

H&M will work with Google Cloud’s computing services to improve its customer experience and supply chain capabilities, by leveraging data analytics and…

Kroger to Create 400 Jobs at New Denver Fulfillment Center

The Kroger Co. is fortifying its delivery services in the Denver metropolitan region with the addition of a nearly 300,000-square-foot customer fulfillment…

Amazon Style’s Digitally Powered Brick-and-Mortar Experience Blends Human Touch With AI Sales Support

Before the May 25, 2022 grand opening of Amazon Style — the retailer’s initial venture into fashion brick-and-mortar retail — some thought…

Pinterest Acquires THE YES, Expands ‘Taste-Driven Shopping’ Efforts

Pinterest has signed a definitive agreement to acquire THE YES, an AI-powered platform that allows consumers to personalize their shopping feeds based…

The Future of Retail and AI

When Amazon Go launched in 2018, critics claimed that it would take more than a decade for autonomous retail to catch on….

LVMH Partners with Google Cloud to Implement AI/ML Optimizations Across its Brands

LVMH has teamed up with Google Cloud to implement new cloud-based AI solutions designed to power innovations and optimizations across the luxury…

Heinen’s Enhances Pricing by Adopting Competitive Intelligence Platform

Heinen’s, a grocery chain with stores in Ohio and Illinois, has partnered with Engage3 to expand its omnichannel visibility and analytics. The…

How to Create a More Inclusive Customer Experience Through AI and ML

Eighty-four percent of consumers say being treated like a person, not a number, is very important to winning their business. However, there…

Machine Learning-Based Demand Forecasting For Fast Adaptability To Changes

Demand forecasting methods have been used in retail for a long time. Most of them are based on historical data, which is…

Etsy Migrates To Google Cloud To Enhance Machine Learning Capabilities

Etsy has fully migrated the infrastructure behind its e-Commerce operations from two data centers to Google Cloud, leveraging the server’s computing power…

How AI-Infused Machine Learning Is Radically Changing Brand Localization Strategy

As global markets become increasingly shaped by the emerging on-demand economy, many businesses face the challenge of delivering products and services that…

Creating Simplicity From Complexity: Managing Returns Through SaaS, AI & Machine Learning

Consumer behavior is reshaping retail, ultimately challenging merchants to create enhanced solutions to their increasing demands. Managing returns without compromising the experience…

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Leveraging Customer Insights to Drive Personalization – A Retail Perspective

Supply Chain Impacts, Understaffed Stores Create Customer Loyalty Challenges

Streamline Product Data Management to Maximize Multichannel Growth

From Merchant-Centric to Customer-Centric: How to Transform Online Product Discovery

The 2022 Holiday Planning Guide for Retailers

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