Latest In: Laurie Simpter

5 Tips To Deliver World-Class Customer Service

The customer service journey isn’t universal. According to recent research from Oracle CX and CX Pioneer Jeanne Bliss,…

Executive Viewpoints February 7

Bradley Breuer PetSmart

PetSmart’s Takes a Dig at AI Hype in New Ad

Amazon Prime Day

As Retailers Pile On Sales Events, Shoppers Report Discount Fatigue

Kroger to Acquire Giant Eagle for $1.65 Billion, Expanding into Ohio Valley Region

Liza Lefkowski Wayfair

What Wayfair is Learning as it Takes Its Online Catalog to Brick-and-Mortar

Reformation_adobe

Six Things to Know About Reformation’s Business as the Company Prepares to Go Public

RTP_MallStory_Collage_new

As Top-Tier Malls Pull Ahead, the Bottom Tier Starts to Crack

Retail Remix Deep Dive: How to Maximize Summer Sales with Lightspeed

From Loyalty Data to Retail Media: Molly Hjelm’s Playbook for RedVest

Winning on Reddit: How Walmart, Home Depot and MAC Tap into the High-Value Community

Beyond the Dress: Inside David’s Bridal’s Transformative Platform Strategy

How Frances Valentine Built a Viral Fashion Brand Around Women 50+

AI’s Impact on the Path to Purchase

Mid-Year Retail Check-In: What’s Working, What’s Shifting and What’s Next

The AI Shopping Journey: What’s Delivering Results for Retailers Now

Will AI Replace the Store Associate? Separating Hype from Reality

From Click to Confidence: Elevating AI‑Powered Ecommerce Experience and Scale with Shopify, Microsoft & Vertex

Retail Trendcaster Webinar Series

Holiday ThinkTank