Navigating Omnichannel The Right Way
Retail IT spending is expected to surpass $190 billion in 2015, driven by trends such as omnichannel integration.…
Executive Viewpoints April 21
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Customers Are The Greatest Untapped Advocates
Today’s empowered consumers now wield greater power in determining a brand’s reputation than ever before. Successful brands must heed…
Executive Viewpoints June 16TouchPoints TV at #NRF13: Gary Edwards, Empathica
Gary Edwards, Empathica Edwards noted that “it’s been a tough year for retailers” regarding consumer perceptions. “We…
News January 25
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The Store Manager Bottleneck: Why Execution Is Retail’s Hidden Margin Killer
In today’s retail environment, store managers are no longer “just” operators. They are culture carriers, translators of strategy, problem solvers, and the primary architects of the customer experience. Every corporate…
June 1
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