Study: Only 12% Of Retailers Can Uniquely Identify Shoppers Upon First Engagement
Although many retailers are identifying unique customer segments and even actively investing in ID management technologies, most still…
News September 9
Latest In: eTail
Global Commerce, Mobile Initiatives Top E-Tail Challenges In 2017
In an exclusive pre-event Q&A with Retail TouchPoints, eTail Division Director Lori Hawthorne shares her insights on the…
Executive Viewpoints February 15
Backcountry.com Taps Live Chat To Build One-To-One Relationships With Customers
As consumers become more savvy and comfortable browsing and buying online, they’re relying less on call centers and…
Features January 2
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The Store Manager Bottleneck: Why Execution Is Retail’s Hidden Margin Killer
In today’s retail environment, store managers are no longer “just” operators. They are culture carriers, translators of strategy, problem solvers, and the primary architects of the customer experience. Every corporate…
June 1
Zappos, Warby Parker Top List Of “Most Simple” Brands In U.S.
Being characterized as “simple” may be an insult to some, but in the retail world it is the…
Features November 20Holiday E-Commerce Security Checklist: Don’t Put Good Customers On The Naughty List
By Alisdair Faulkner, ThreatMetrix According to the National Retail Federation (NRF), 2013 holiday retail sales increased 3.8% over…
Executive Viewpoints November 17
Following Acquisition, CEO Of Canadian Shoe eTailer Dishes On Next Steps
Hardy Capital Partners and a small group of Canadian investors acquired ShoeMe.ca and OnlineShoes.com to create the largest…
News August 7Will Amazon’s Anticipatory Shipping Strategy Be A Hit Or Miss?
In light of news that Amazon has patented its “anticipatory shipping” concept, the Retail TouchPoints editorial team started…
Executive Viewpoints March 5Modnique Launches New Localized Sites
Only about five months ago, we had the opportunity to speak with executives from Modnique and learn about the…
Executive Viewpoints February 27CustomMade Makes One-Of-A-Kind Products More Accessible
Consumers rely on big box and department store retailers for quick and easy purchases. But certain products, such…
News December 20Top Stories
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