You Just Experienced your First Chargeback. Now What?
Companies of all sizes were affected by the pandemic, especially small- to mid-size businesses (SMBs). Merchants in particular…
Executive Viewpoints January 26
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Identifying the ‘Faces’ Behind Faceless Online Transactions
Consumer preference for online shopping continues to rise, as more purchases are being made online than in stores…
Executive Viewpoints November 4
How Retailers Can Fight Fraud During COVID-19
The COVID-19 pandemic has led to an onslaught of new challenges for retailers. Many have had to close…
Executive Viewpoints May 28
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The Store Manager Bottleneck: Why Execution Is Retail’s Hidden Margin Killer
In today’s retail environment, store managers are no longer “just” operators. They are culture carriers, translators of strategy, problem solvers, and the primary architects of the customer experience. Every corporate…
June 1
Smoothing The Customer Experience To Close Out The Holiday Season
Before the first leaf dropped on a cool, crisp autumn day, holiday decorations were already on display in…
Executive Viewpoints December 31Top Stories
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