customers

Update: Bed Bath & Beyond Shares Fall 24% after Company Warns of Potential Bankruptcy

Bed Bath & Beyond shares dropped more than 24% on Jan. 5, bringing the struggling retailer’s share price down 86% year-over-year, after…

Jo-Ann Fabrics Deploys Mobile App To Reward Loyalty, Woo Millennials

Jo-Ann Fabric and Craft Stores has partnered with mobile shopping app provider Ibotta to offer cash-back rebates on in-store purchases. The multi-year…

Ace Hardware Celebrates A Decade Of High Customer Satisfaction

For the 10th consecutive year, Ace Hardware ranked “Highest in Customer Satisfaction among Home Improvement Retail Stores,” according to the J.D. Power…

NetSuite Announces New Customers, Partnerships At Annual Conference

During the annual NetSuite customer and partner conference this week, CEO Zach Nelson shared a number of announcements during an opening keynote….

Tailor Site Search To Deliver More Personal Experiences, Regardless Of Device Being Used

Research shows that visitors to your site who use the search box will convert at two to three times the rate of…

4 Reasons Online Retailers Must Listen to Customers, Tips On Tapping Feedback

By Carolyn Hall, Product Marketing Manager, Confirmit The customer experience is critical in today’s highly competitive online retail sector. There are many…

Re-Courting Customers For Winback Strategies Requires Right Access To Data

One of the toughest areas of retailing to define is customer value. The reason is because recency and frequency can change radically…

The Inbox Battle: Studies Show Paybacks Retailers See From Personalized Emails

Today’s email-savvy consumers appreciate a personalized, well-targeted email promotion, but many abandon a retailer if they have a negative email experience. Smart…