Online Customer Satisfaction Reaches Lowest Level Since 2004
While online retail continues to thrive, new research shows that online customer satisfaction has weakened, indicating that some…
News February 17
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New Report Advises Retailers to “Focus on Facebook”
Although social media has been a hot button for retailers, it seems that 2010 is the year for…
News March 4Barnes & Noble Leads Specialty Retail Category for Customer Satisfaction
Barnes & Noble leads the specialty retail sector in customer satisfaction for the third year in a row,…
News February 23
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The Store Manager Bottleneck: Why Execution Is Retail’s Hidden Margin Killer
In today’s retail environment, store managers are no longer “just” operators. They are culture carriers, translators of strategy, problem solvers, and the primary architects of the customer experience. Every corporate…
June 1
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