Retail’s Biggest Blind Spot: The Anonymous Customer
Retailers are entering a new era of discovery. As AI-powered search reshapes how consumers find products, retailers are…
Executive Viewpoints March 10
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How Macy’s, Jacadi and Amazon Leverage the Bottom of the Funnel to Boost Conversions and AOV
Marketers’ traditional funnel-shaped operating model has been completely upended by the evolving and expanding world of ecommerce. Where…
Features October 24
To Increase Customer Satisfaction, Start With Your Employees’ Satisfaction
A lot of the conversation about increasing customer satisfaction, in the retail sector or anywhere else, revolves around…
Executive Viewpoints December 11
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The Store Manager Bottleneck: Why Execution Is Retail’s Hidden Margin Killer
In today’s retail environment, store managers are no longer “just” operators. They are culture carriers, translators of strategy, problem solvers, and the primary architects of the customer experience. Every corporate…
June 1
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