Retail TouchPoints
Carter’s Flags Consumer Pricing Resistance, Moderates Back-Half Outlook Despite Strong Q2
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Carter’s to Shutter 200 Stores as Retailer Concentrates on Open-Air Shopping Centers
Children’s apparel retailer Carter’s plans to close at least 200 of its locations — about 25% of its store fleet — by taking advantage of expiring leases and kickout provisions.…
News October 27
New Balance Adopts End-to-End Customer Engagement Solution
New Balance is investing in technology that will modernize and elevate the shopper experience in more than 130 of its stores across North America and Europe. The global athletic brand…
News October 27
Postmates Adds Dedicated Retail Section to its App
Postmates has launched a retail platform called “Shop” that will initially be available in Los Angeles. The platform is integrated into the standard Postmates app and gives shoppers access to…
News October 27
IKEA Partners With Google Cloud to Enhance Omnichannel and Customer Service Capabilities
IKEA has partnered with Google Cloud to improve it technological capabilities, including the implementation of AI and machine learning tools, upgrading omnichannel capabilities and exploring new customer service offerings. The…
News October 27
How to Shop for an On-Demand Pay Platform
For retail operations, the on-demand pay benefit has moved past the early adoption phase into mainstream acceptance. Those not already offering such a benefit naturally are scrambling to implement a…
Executive Viewpoints October 27
Podcast: COVID Sparks a New Era for DTC
During these turbulent times, retailers have been fighting to get as close to their customers as possible — not just to engage with them, but to help enable their purchase decisions, as…
Executive Viewpoints October 26
Macy’s Launches Stylist Program for Both Personal Wardrobes and Gifts
Macy’s has introduced personal stylists, available virtually or in person, to help shoppers both select outfits for themselves and find the right gifts for others during the holiday season. The…
News October 26
GameStop to Offer Flexible Payment Option Online and In-Store
GameStop will now offer customers a buy now, pay later payment option across its more than 3,300 U.S. retail stores, online and via its mobile app. The video game retailer…
News October 26
Localizing Retail Chain Apps: How to Win Local Customers and Employees
Expanding to a foreign market is no easy feat for a modern retail brand. The management must arrange for a plethora of things: rent shopping and administrative facilities, hire staff,…
Executive Viewpoints October 26
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